Our Policy
In addition to your legal rights, we allow you to return goods if you simply change your mind. Please return the unused goods to us with the original receipt within 14 days and we will offer you and exchange or credit note.
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase.
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@pick-store.com. All returns are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your returns request. Items returned in-store are free of charge, otherwise any shipping fees the customer will need to pay. If your return is accepted, we’ll send you a returns form, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orders@pick-store.com
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We cannot accept refunds on sale items or gift cards, but will offer a credit note subject to the condition of the returned goods. This policy is offered in addition to your legal rights.
Exchanges
We do not offer full refunds in-store, only exchanges or a credit note equivalent of purchase price. If you purchased an item online only, you are entitled to a full refund excluding postage. Your refund can take up to 3-5 business days to process, and up to 10 business days for you to receive the refunded amount.